Frequently Asked Questions

Everything you need to know about your gear and our service.

What is the standard shipping time for DJ equipment?

Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.

Do you offer a warranty on electronic products?

Yes, all new electronic products come with a minimum 12-month manufacturer warranty. Some premium brands may offer extended coverage which will be specified on the product page.

What is your return policy for open-box gear?

We offer a 30-day return policy. If the item is opened, it must be returned in its original packaging with all accessories included. A restocking fee may apply for items showing signs of use.

Can I track my order once it has been shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

Do you offer technical support for hardware setup?

Yes, our team of experts is available via live chat and email to assist with initial setup, driver installations, and troubleshooting for any hardware purchased from Store DJ.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and select 'Buy Now, Pay Later' options like Afterpay and Klarna.